Universal Control issues (disconnecting constantly)

Hi,


I recently purchased my first Mac + Ipad Pro M1 after being a life long Linux and Windows user. The main reason for me to move to Apple products is the promise of the new Universal Control feature, which sounds awesome on paper. The company I work for only allows for company e-mail and Teams to work on mobile devices, and since the iPad is considered as one it sounded like a perfect combination where I can seamlessly write/receive e-mails and initiate meetings on the iPad but do my main work on the Macbook Pro.


However, unfortunately it does not work that well for me. The initial pairing works most of the time (but not every time), but my main issue is that it keeps loosing the UC connection. I've had multiple occasions where I'm in a meeting, trying to copy something from the Teams chat just to find out the pairing has been lost.


What makes this worse is that I have the iPad under my external screen on the left side, and every time the Universal Control looses the pairing it also looses the display arrangement done on the Macbook also goes out the window making it even more bothersome.


I have:

  • Gone through the prerequisite list (should be OK!)
  • I have set the Universal Control to automatically reconnect
  • Some places have recommended not using clamshell mode on the Macbook (in itself not an acceptable requirement if you ask me), but it still drops the connection.
  • Both are connected to the same wifi, Asus router placed 2m from me.


I keep reading how well it seems to work for everyone else, so wondering what might be going on here. Any suggestions are much appreciated!


Thanks!

Patrick

MacBook Pro 14″, macOS 13.0

Posted on Jan 23, 2023 08:17 PM

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1 reply

Jan 25, 2023 04:39 AM in response to Galumpki

Galumpki wrote:

The main reason for me to move to Apple products is the promise of the new Universal Control feature

However, unfortunately it does not work that well for me. The initial pairing works most of the time (but not every time), but my main issue is that it keeps loosing the UC connection.

What makes this worse is that I have the iPad under my external screen on the left side, and every time the Universal Control looses the pairing it also looses the display arrangement done on the Macbook also goes out the window making it even more bothersome.

I have:
Gone through the prerequisite list (should be OK!)
• I have set the Universal Control to automatically reconnect
• Some places have recommended not using clamshell mode on the Macbook (in itself not an acceptable requirement if you ask me), but it still drops the connection.
• Both are connected to the same wifi, Asus router placed 2m from me.

MacBook Pro 14″, macOS 13.0


re: Universal Control


The current stable release of Ventura including bug fixes, security updates is macOS Ventura 13.2

Keep your Mac up to date - Apple Support


The current stable release of iOS including bug fixes, security updates is iOS /iPadOS 16.3

Update your iPhone or iPad - Apple Support


I would start there.



if no resolve—


To be proactive you can file a bug report /submit your Apple Feedback here: Product Feedback - Apple


You can see if there is further insight or resolve and drill down on the issue—escalate up the chain of command and get Apple engineers involved:

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line Apple Support




Use a single keyboard and mouse between Mac and iPad


https://www.wired.com/story/how-to-use-universal-control-with-mac-and-ipad/





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Universal Control issues (disconnecting constantly)

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