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I had purchased iphone XR from olx platform.i was forgot to remove the iCloud account from the old owner. They don't even provided the bill or box. And they are not responding to my calls are messages.I don't have any bills with me except the phone. So please kindly accept my request and remove the activation lock from my phone
Thanking you
Bhanu t.
[Edited by Moderator]
iPhone XR, iOS 15
You appear to be encountering the Activation Lock for iPhone, iPad, and iPod touch - Apple Support feature, related to iCloud - Find My - Apple . Activation Lock is designed to prevent anyone else from using an iPhone, iPad, or iPod touch if it's ever lost or stolen. Deactivation requires knowing the Apple ID and password that set the feature, or by placing a special request to Apple to reset the device. This Apple ID information essentially defines the current ownership of the device.
Click on this link to learn how to remove Activation Lock --> How to remove Activation Lock - Apple Support
If you do not know the required information and you are not the owner, get the owner of the account to remove the lock (the section: "If you no longer have your iPhone or iPad" in: What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support ), or return the device for a refund, or recycle the device. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.
You appear to be encountering the Activation Lock for iPhone, iPad, and iPod touch - Apple Support feature, related to iCloud - Find My - Apple . Activation Lock is designed to prevent anyone else from using an iPhone, iPad, or iPod touch if it's ever lost or stolen. Deactivation requires knowing the Apple ID and password that set the feature, or by placing a special request to Apple to reset the device. This Apple ID information essentially defines the current ownership of the device.
Click on this link to learn how to remove Activation Lock --> How to remove Activation Lock - Apple Support
If you do not know the required information and you are not the owner, get the owner of the account to remove the lock (the section: "If you no longer have your iPhone or iPad" in: What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support ), or return the device for a refund, or recycle the device. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.
Here are additional resources if you can get the owner to do them:
● Help with a lost Apple ID or password:
• For help with a forgotten Apple ID (this is likely an active email address or one used in the past), click here --> If you forgot your Apple ID email address or phone number - Apple Support
• For help with a forgotten Apple ID password, click here --> If you forgot your Apple ID password - Apple Support
● Reset device:
Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. This is done online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not provide many details in the article as to what is acceptable proof. Prior to this official service Apple typically required the original receipt* issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the first owner who does this, or a descendant with legal proof of ownership transfer).
*Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support
Yes your opinion is also correct but that phone is not stolen or lost . It is a perfect condition phone . I was so much hurry on that day I checked only some of the details and doesn't noted the iCloud account as soon as possible I had contacted the owner and he also doesn't know the apple id and password and he breaks contact with me. I have the contact details of the owner and name of the person. If there is any helpful person who can help me
#apple support community
I need to removed Activation Lock from my iPhone
