AirPlay icon keeps disappearing from iTunes/Windows 10

I have been using iTunes with Windows 10 for some time. The AirPlay icon keeps dispappearing from iTunes. This, of course, means I can't connect to my AirPlay speakers. The icon will apper for a short while and everything will work as it should, then it disappears for a lengthy period. Nothing I have tried... rebooting, re-starting Bonjour, etc. results in the AirPlay icon returning and staying. I'm running Windows 10 and iTunes 12.12.7.1 although the problem has been going on for earlier versions of iTunes as well. I can connect via my iPhone just fine.

Windows, Windows 10

Posted on Jan 23, 2023 08:57 AM

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Posted on Feb 27, 2023 04:18 AM

Exact same problem. Has anyone suggested a solution that works for this? From replies elsewhere it doesn't seem worth uninstalling and reinstalling Itunes (I have it from Microsoft- does it help to download through Apple website perhaps?). Thanks!

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3 replies

Jan 25, 2023 12:53 PM in response to Miche11e_P

Thanks for the response, but connectivity is not the issue. The issue is that the icon that allows me to connect to my AirPlay speakers isn't there... it vanishes and I can't get it back. If I re-start iTunes, the icon appears very briefly... like for a second or less, then vanishes. If the icon is present, I can reliably connect. Here's what my iTunes looks like. Notice the blank space where the AirPlay icon should be (highlighted in yellow).



Jan 25, 2023 09:07 AM in response to Grondeaux

Hi Grondeaux,


Thanks for contacting Apple Support Communities!


We understand that you're unable to maintain your AirPlay connection from iTunes.


You may consider verifying that you don't have any wireless interference that may impact your connection as outlined here: Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support


Also, check out the additional troubleshooting steps outlined in this article for help with AirPlay: If screen mirroring or streaming isn't working on your AirPlay-compatible device - Apple Support

"Still need help?

If you have another issue using AirPlay, learn what to do.

If your music unexpectedly stops

If your music stops playing unexpectedly, use your device or Siri to start playing music again. In some situations, the Home app might be using your HomePod,* Apple TV, or AirPlay-compatible speaker as the main audio source for streaming music (even if your HomePod* or Apple TV isn’t currently playing music). Using Siri on that device or performing another task might cause playback to stop everywhere. You can also use an iOS device or computer with iTunes as an audio source to manually stream music instead.

 

If you see video but don't hear audio

If you don't hear audio when streaming video from your iOS device or Mac to your Apple TV, make sure that the volume is turned up and not muted on both your iOS device and your television or receiver. 

If you're streaming video from an iPhone or iPad, check the Ring/Silent switch. If it's set to silent, you'll see an orange line. Toggle the switch to turn on the ringer.

 

If you still can’t use AirPlay after trying these steps, contact Apple Support."


We hope this helps you.


Take care!

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AirPlay icon keeps disappearing from iTunes/Windows 10

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