iPad Pro files app disappearing portions of pages

Today when I save a multi page document to files app on my 4th gen iPad Pro, and begin scrolling through the pages, some pages have blank sections and some pages are completely blank. Those pages then stay blank every time I try to view them. I use my Apple Pencil to write in violin fingerings. Today after writing in some fingerings , I closed the file, then went back to it and only the fingerings showed up (that I hand wrote with my pencil) and the music itself is blank. Older files on my iPad work fine. My iPad has latest operating system, and I’ve tried shutting it down and turning it on again, also tried uninstalling files app from iPad and then reinstalling. Hasn’t helped. This also occasionally happened today when I put my hand on a page, such as resting the side of my hand when writing with Apple Pencil, or even just touching a page. The same files viewed on my iPhone and iMac don’t have those problems, they are intact and don’t have blank pages, it only happens on my iPad. Thanks for any advice!

iPad Pro 12.9-inch Wi-Fi

Posted on Jan 22, 2023 07:02 PM

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Jan 24, 2023 05:39 PM in response to MollySandyCocoa

Hi MollySandyCocoa,


Thanks for posting in Apple Support Communities.


We understand that your iPad is show blank section or blank pages when using Pages. A new version of iPadOS was released today. Back up your iPad and update to the latest version and test for this issue.


If you have a VPN or security software installed, disable it. This may have parameters set to not allow access to certain content.


Regards.


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iPad Pro files app disappearing portions of pages

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