You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My 15 year old son spent total of almost $1000 on in app purchases. He has never done that before and it was not clear to him he was purchasing items. Apple dened the refund claims for everything. What is the next possible step?
The people responding on this support forum are users like you and we only know what Apple says in its documentation and what our own and other users' experience tells us. Apple does not have much on its criteria for refusing refunds. Here are two sections from the September, 2022 Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple
- "All Transactions are final."
- "From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim. "
You can see if the terms are different for where you live by clicking on this link Legal - Apple Media Services - Apple select your location and then your language.
If you feel you want to discuss a refund request, try to contact a live person using a telephone or chat request.
Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world." Click here --> Contact Apple for support and service - Apple Support
These documents may also be of interest:
Require a password for App Store and iTunes purchases - Apple Support
Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support
Approve what kids buy with Ask to Buy - Apple Support
The people responding on this support forum are users like you and we only know what Apple says in its documentation and what our own and other users' experience tells us. Apple does not have much on its criteria for refusing refunds. Here are two sections from the September, 2022 Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple
- "All Transactions are final."
- "From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim. "
You can see if the terms are different for where you live by clicking on this link Legal - Apple Media Services - Apple select your location and then your language.
If you feel you want to discuss a refund request, try to contact a live person using a telephone or chat request.
Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world." Click here --> Contact Apple for support and service - Apple Support
These documents may also be of interest:
Require a password for App Store and iTunes purchases - Apple Support
Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support
Approve what kids buy with Ask to Buy - Apple Support
There is no next step, except to teach a good life lesson. You are responsible for all purchases made on your account. Enable ask to buy and guided access. Approve what kids buy with Ask to Buy - Apple Support
Refund for $1000 denied
