CarPlay has hearing issues

Question

Level 1

8 points

CarPlay has hearing issues

Since the release of IOS 16.2, both our iPhone 14 Pros, when using CarPlay in either our Mazda or Lexus, Siri appears to have gone deaf during certain operations.

TEXT Cutoff: When starting a verbal text message, the first word appears to be getting cut-off from the message. So now you have to wait a few seconds before starting to speak for the first word to be picked up.

SEND: After finishing the message, normally saying SEND to the request to send is not picked up by Siri. You must YELL SEND for it to maybe receive the input. You can use your cars controls to select send, but you really have to YELL for the response system to receive it.

This happens with iPhone 14 Pros, both running IOS 16.2. One is connected to a Mazda CX-9 and the other is a Lexus NX300. Both cars have the same problem.

I've also noticed that I seem to lose FM radio audio when connecting with CarPlay and I must exit CarPlay, reselect the radio station, and then return to CarPlay mode.

As this is happening in two different environments, it cannot be just a coincidence. Anyone aware of bugs reported or fixes on the way?

iPhone 14 Pro

Posted on Jan 20, 2023 07:50 AM

Reply

Answer 1

R_Gabriel

Community Specialist

Jan 23, 2023 10:50 AM in response to Drawoh

Hey there, and welcome to Apple Support Communities Drawoh,

We can certainly understand your concern and are here to help.

Just to clarify, have you followed the troubleshooting steps from the link in the previous post? If not, we recommend trying these steps to see if that helps the issue.

" If you need help with CarPlay

If CarPlay doesn't work like you expect, learn what to do.

First, make sure that your country or region supports CarPlay and that your car supports CarPlay. If you're unsure if your car supports CarPlay, contact the vehicle manufacturer.

Make sure that your iPhone has the latest version of iOS. If your iPhone is updated to the latest version of iOS, follow these steps — checking CarPlay after each step:

Check your connection to your CarPlay stereo:

If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
If you have a wireless connection, make sure that Wi-Fi and Bluetooth are enabled under Settings > Wi-Fi and Settings > Bluetooth.

2. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.

3. Restart your iPhone and your car.

4. Make sure that Siri is on.

5. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.

6. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.

7. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.

If you still have issues connecting to CarPlay, contact Apple Support. "

For additional information, check out this link once more: If you need help with CarPlay - Apple Support

These steps will help ensure your device is working with ease and can fix common issues like the ones you’re experiencing.

Kindest regards!

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Answer 2

kamote0628

Community Specialist

Jan 22, 2023 04:26 PM in response to Drawoh

Hi Drawoh,

We appreciate you reaching out to us.

Are you experiencing any issues asking Siri to send a text message if you are not connected to CarPlay?

If the issue only happens when using CarPlay, please try the steps in the article below.

If you need help with CarPlay - Apple Support

Please keep us posted if the issue persists.

Take care!

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Answer 3

Drawoh Author

Level 1

8 points

Jan 27, 2023 04:22 AM in response to R_Gabriel

Apparently both you "Community Specialists" are both wrong. It was a bug in this IOS 16.2 release that has been corrected in IOS 16.3. The fix is stated “issues where Siri requests in CarPlay may not be understood correctly.”

This is exactly what I stated was the problem. I would have expected the "specialists" to have known of this issue and the pending fix.

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