Apple Music: "Something went wrong. Please try again later."

When I run Apple Music on my Mac, my "Music Library" works fine. But "Apple Music/Listen Now" always gives me the error message "Something went wrong. Please try again later."


I am able to access both sets of music on my iPads and iPhones - this is just a problem on the Mac.


I have two Apple IDs - my original ID that I still use for purchases, and my main ID for logging in. I have a Music Match subscription from my purchases ID, and I have a Family Plan for Apple Music on my main ID. I have also added my purchasing ID as a family member to my main ID (using Family Sharing).


In my system settings on the Mac, under "Apple ID/Media & and Purchases" I see both Apple IDs listed.


I'm running Mac OS 13.1 (22C65) and I've applied all my updates.


Any idea why it won't let me access "Listen Now" on my Mac?

iMac 27″, macOS 10.15

Posted on Jan 19, 2023 08:38 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 22, 2023 12:23 PM

Greetings WilliamTellTakesAim,


If you are unable to connect to content on your Mac, begin by creating a new, test user account to see if the issue remains there.


Add a user or group on Mac - Apple Support


"Add a user

  1. On your Mac, choose Apple menu  > System Settings, then click Users & Groups  in the sidebar. (You may need to scroll down.)
  2. Click the Add Account button below the list of users on the right (you may be asked to enter your password.)
  3. Click the New Account pop-up menu, then choose a type of user.
    • Administrator: An administrator can add and manage other users, install apps, and change settings. The new user you create when you first set up your Mac is an administrator. Your Mac can have multiple administrators. You can create new ones, and convert standard users to administrators. Don’t set up automatic login for an administrator. If you do, someone could simply restart your Mac and gain access with administrator privileges. To keep your Mac secure, don’t share administrator names and passwords.
    • Standard: Standard users are set up by an administrator. Standard users can install apps and change their own settings, but can’t add other users or change other users’ settings.
    • Sharing Only: Sharing-only users can access shared files remotely, but can’t log in to the computer or change settings. To give the user permission to access your shared files or screen, you may need to change options in File Sharing, Screen Sharing, or Remote Management settings. See Set up file sharing and Share the screen of another Mac.
  1. For more information about the options for each type of user, click the Help button in the lower-left corner of the dialog.
  2. Enter a full name for the new user. An account name is generated automatically. To use a different account name, enter it now—you can’t change it later.
  3. Enter a password for the user, then enter it again to verify. Enter a password hint to help the user remember their password.
  4. Click Create User.
  5. Depending on the type of user you create, you can also do any of the following:
    • For an administrator, select “Allow user to administer this computer.”
    • Select “Allow user to reset password using Apple ID.” To use this option, the user must have set up iCloud on this Mac. However, this option isn’t available if is FileVault is turned on and set to allow the user to reset their password at startup using their Apple ID.
  • Use Sharing settings to specify whether the user can share your files and share your screen.
  • For information about Apple’s privacy policy, see the Apple Privacy Policy website.


Take care.

1 reply
Question marked as Top-ranking reply

Jan 22, 2023 12:23 PM in response to WilliamTellTakesAim!

Greetings WilliamTellTakesAim,


If you are unable to connect to content on your Mac, begin by creating a new, test user account to see if the issue remains there.


Add a user or group on Mac - Apple Support


"Add a user

  1. On your Mac, choose Apple menu  > System Settings, then click Users & Groups  in the sidebar. (You may need to scroll down.)
  2. Click the Add Account button below the list of users on the right (you may be asked to enter your password.)
  3. Click the New Account pop-up menu, then choose a type of user.
    • Administrator: An administrator can add and manage other users, install apps, and change settings. The new user you create when you first set up your Mac is an administrator. Your Mac can have multiple administrators. You can create new ones, and convert standard users to administrators. Don’t set up automatic login for an administrator. If you do, someone could simply restart your Mac and gain access with administrator privileges. To keep your Mac secure, don’t share administrator names and passwords.
    • Standard: Standard users are set up by an administrator. Standard users can install apps and change their own settings, but can’t add other users or change other users’ settings.
    • Sharing Only: Sharing-only users can access shared files remotely, but can’t log in to the computer or change settings. To give the user permission to access your shared files or screen, you may need to change options in File Sharing, Screen Sharing, or Remote Management settings. See Set up file sharing and Share the screen of another Mac.
  1. For more information about the options for each type of user, click the Help button in the lower-left corner of the dialog.
  2. Enter a full name for the new user. An account name is generated automatically. To use a different account name, enter it now—you can’t change it later.
  3. Enter a password for the user, then enter it again to verify. Enter a password hint to help the user remember their password.
  4. Click Create User.
  5. Depending on the type of user you create, you can also do any of the following:
    • For an administrator, select “Allow user to administer this computer.”
    • Select “Allow user to reset password using Apple ID.” To use this option, the user must have set up iCloud on this Mac. However, this option isn’t available if is FileVault is turned on and set to allow the user to reset their password at startup using their Apple ID.
  • Use Sharing settings to specify whether the user can share your files and share your screen.
  • For information about Apple’s privacy policy, see the Apple Privacy Policy website.


Take care.

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Apple Music: "Something went wrong. Please try again later."

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