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I am unable to reset my apple ID security questions, even though I have access to the email address and phone number attached with ID.
Every time I attempt to reset them ended up with below message,
"Cannot reset security questions
We do not have sufficient information to reset your security questions."
Can anyone help?
Thanks
Windows, Windows 10
If you get a message about not having 'sufficient information', you will not be able to reset your security questions. Realize that several years ago Apple transitioned to using to two factor authentication instead of security questions and has been encouraging users to switch to the newer security system. Your next recourse will be try to change to two factor authentication as outlined in this article --> Two-factor authentication for Apple ID - Apple Support Follow the instructions in the section "Turn on two-factor authentication for your Apple ID"
If you wish to speak with Apple about this, contact with Apple ID account security using the information in this document --> Contact Apple for help with Apple ID account security - Apple Support
You may also wish to note this post by Apple Community Specialist K_Faith in the thread I’ve tried resetting my security question… - Apple Community
"If you’ve forgotten your security questions, there isn’t a way for Apple to reset them for you, or another way to access your account. You would need to create a new Apple ID, which also means you won’t have access to previous purchases or data stored in iCloud."
If you get a message about not having 'sufficient information', you will not be able to reset your security questions. Realize that several years ago Apple transitioned to using to two factor authentication instead of security questions and has been encouraging users to switch to the newer security system. Your next recourse will be try to change to two factor authentication as outlined in this article --> Two-factor authentication for Apple ID - Apple Support Follow the instructions in the section "Turn on two-factor authentication for your Apple ID"
If you wish to speak with Apple about this, contact with Apple ID account security using the information in this document --> Contact Apple for help with Apple ID account security - Apple Support
You may also wish to note this post by Apple Community Specialist K_Faith in the thread I’ve tried resetting my security question… - Apple Community
"If you’ve forgotten your security questions, there isn’t a way for Apple to reset them for you, or another way to access your account. You would need to create a new Apple ID, which also means you won’t have access to previous purchases or data stored in iCloud."
You will need to contact Apple's account security team in order to reset your security questions
Contact Apple for help with Apple ID account security - Apple Support
I forget my apple ID security questions
