My Macbook Air's audio keeps cutting out

hi, i'm having problems with my macbook air's audio. whenever i try to watch videos and pretty much anything else with my macbook connected to my airpods, occasionally the sound cuts off periodically and comes back. but as it keeps doing that it gets worse, with the audio being silent for minutes at a time. a few days ago it was silent for 3 minutes straight, with occasional sound heard for half a second or more. i kept configuring my sound settings and restarted my computer, and sometimes it would work for the rest of the day but it came back today. i run a macbook air 13' from 2017 and using macos monterey. i think the problem may be the bluetooth device but i am not completely sure.

MacBook Air 13″, macOS 12.3

Posted on Jan 18, 2023 08:11 PM

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Posted on Jan 21, 2023 12:45 PM

i definitely believe the problem has to do with my macbook because, i use the same airpods when using my phone and i have never experienced the same issue that i faced with my laptop. i haven’t tried with the built in speakers yet but for now the problem may be with the computer having trouble playing sound to the bluetooth device, i will update when i am able to do some more testing

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Jan 21, 2023 12:45 PM in response to Sheree_P

i definitely believe the problem has to do with my macbook because, i use the same airpods when using my phone and i have never experienced the same issue that i faced with my laptop. i haven’t tried with the built in speakers yet but for now the problem may be with the computer having trouble playing sound to the bluetooth device, i will update when i am able to do some more testing

Jan 21, 2023 08:28 AM in response to mewichigo

Hey mewichigo,


We see you're experiencing an audio issue when using the AirPods on your MacBook Air. Do you experience the same issue when using the built-in speakers and/or another Bluetooth device?


Do the AirPods have a similar issue when paired with a different device. Testing different scenarios help figure out which device is having the issue.


If it is determined it Bluetooth related, this article should help: If sound quality is reduced when using Bluetooth headphones with your Mac. It provides tips that may help with your issue.


Take care.

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My Macbook Air's audio keeps cutting out

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