My album artwork won't sync to my devices and they frequently delete my synced music after transferring my iTunes library to Apple Music

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Level 1

35 points

My album artwork won't sync to my devices and they frequently delete my synced music after transferring my iTunes library to Apple Music

I don't use any subscription service. My Mac with iTunes got obsoleted and I had to move my iTunes library to a newer Mac with Apple Music on it. Ever since then I have had these issues with syncing my music to my devices. The album artwork does not transfer over to my devices, and seemingly at random, music that I've synced that I was listening to just fine a few weeks ago will just disappear when I attempt to play it. I have to delete all my music from my phone and resync it all to get it back.

I'm using Apple Music 1.2.5.7 on OS X Monterey 12.6.2, syncing to an iPhone 13 with the latest iOS 16.2 and iPad with iPadOS 16.2.

I have a growing impression that Apple just doesn't consider my use case important anymore, they'd rather only support subscribers who stream Apple's music. So, alternatively, is Apple Music still the only way to get my own music files onto my phone? I'd like to migrate to an app that seems more focused on my use case and my needs.

Posted on Jan 16, 2023 02:41 PM

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Answer 1

turingtest2

Level 10

277,717 points

Jan 18, 2023 09:10 AM in response to guspasho

Artwork may work best when embedded into every track in your library.

As for content not sticking see this post on erratic syncing. A full nuke and pave may be in order.

tt2

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Answer 2

Grace2211

Community Specialist

Jan 18, 2023 09:18 AM in response to guspasho

Hello Guspasho,

Thanks for posting in Apple Support Communities.

We understand that the album artwork disappears after syncing your music library with your iPhone and iPad with your Mac. In order to correct this issue, you have to delete your music and sync it once again. To clarify, did you experience this behavior after making any changes to your devices, such as updating the software? We ask because this is unexpected behavior and could be related to the software.

At this time, you can connect your device using a USB or USB-C cable or using a Wi-Fi connection in order to sync your music. Also, when you subscribe to Apple Music, you can make your entire music library available on all your devices, when you’re signed in with the same Apple ID. More details here: Access your music library on all your devices

Since this issue occurs with your iOS devices, and they are running the latest software version, we suggest that you reach out to Apple directly concerning this issue. You can follow this link to connect with them: Get Support

Take care!

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My album artwork won't sync to my devices and they frequently delete my synced music after transferring my iTunes library to Apple Music

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