Bluetooth doesn’t work on FaceTime

Whenever I’m in a FaceTime call, my Bluetooth headphones automatically disconnect, and when I try to change the audio back to Bluetooth, there is no option to. It only lets me put it on speaker. When I leave the call, Bluetooth automatically reconnects.

iPhone 12, iOS 16

Posted on Jan 13, 2023 07:33 PM

Reply
1 reply

Jan 16, 2023 12:20 PM in response to taco_bandit

Good day to you taco_bandit, 


Let’s isolate the situation some - 

Can you test another Bluetooth device with your iPhone during a FaceTime call? Does the same thing happen? This way we can know if the situation is specific to your Bluetooth headphones or the device. 


Here are a few basic troubleshooting steps to get us started - 

• If you haven’t already, restart your iPhone and test again - Restart your iPhone

• Make sure your iPhone is up to date with iOS 16.2 - Update your iPhone or iPad

• Make sure the firmware for your Bluetooth device is up to date. If we’re working with AirPods, here’s how - About firmware updates for AirPods


Find your AirPods firmware version

Firmware updates are delivered periodically while your AirPods are charging and in Bluetooth range of your iPhone, iPad, or Mac.

Because firmware updates are delivered automatically, you don't need to update your AirPods.

To use your iPhone or iPad to check that your AirPods are up to date, make sure that you have the latest version of iOS or iPadOS. Go to Settings > Bluetooth, then tap the Info button next to the name of your AirPods. Scroll down to the About section to find the firmware version.

To use your Mac to check that your AirPods are up to date, make sure that you have the latest version of macOS. Press and hold the Option key while choosing Apple menu  > System Information. Click Bluetooth, then look under your AirPods for the firmware version. With macOS Ventura, you can also choose Apple menu  > System Settings, click Bluetooth, then click the Info button next to the name of your AirPods.


Thanks. 

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Bluetooth doesn’t work on FaceTime

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