my wife and I both have iPad 9th generation and t-Mobil home internet. Both our iPads lose the internet connection. The WiFi symbols show we are connected, unless we go into settings and turn off and then on WiFi we have no connection. This happens whenever our iPads are sitting unused for a short time. This issue is only the iPads, all other devices work fine.
ipad 9th generation
t-Mobil 5g home internet
If only you read what the problem is. I can connect to wifi. The issue is when my iPad goes idle it shows connected but it is not. I have to go into the settings, shut wifi off and turn it back on again.
If only you read what the problem is. I can connect to wifi. The issue is when my iPad goes idle it shows connected but it is not. I have to go into the settings, shut wifi off and turn it back on again.
Hi Ed-02830, the article regarding no Wi-Fi connection wasn’t explained well enough. Since both iPad devices looses their connection, sometimes the steps in that article can help.
Since you have a new internet provider, please make sure the router is using these Apple-recommended settings: Recommended settings for Wi-Fi routers and access points - Apple Support
If you don’t manage your home’s Wi-Fi network, ask the one who does, or contact T-Mobil.
If your iPhone or iPad won't connect to a Wi-Fi network - Apple Support -- Also, if you haven’t already, feel free to try these steps as well.
Please let us know the results when you're able.
All the best.
Hi Ed-02830,
Thank you for participating in the Apple Support Communities. If you are having issues with connecting to your Wi-Fi, here are a few steps to help:
1. Restart your iPad to see if the issue persists: Restart your iPad - Apple Support
2. Update your iPad to rule out the older software: Update your iPhone or iPad - Apple Support
3. Try the steps here to see if they help: If your iPhone or iPad won't connect to a Wi-Fi network - Apple Support
4. If you need further support, reach out to Apple Support here: Contact - Official Apple Support
Have a great day.
Why ipad is losing internet after being idle on tmobil home internet?
