my iphone won't stop syncing to allow me to back it up
My iPhone 13 mini won't stop syncing to allow me to back it up to my computer. It keeps spinning but the backup options are grayed out. What do I need to do please?
iPhone 13 Mini
User profile for user:
danakayw
User level:
Community Specialist
Thanks for reaching out ileneindumbo,
For guidance on what to do when you are not able to back up to a computer, start here: If you can't back up your iOS or iPadOS device to a computer or restore it from a backup.
"Try again after each step
- Make sure your Mac or PC is up-to-date. If you're using iTunes, make sure that you have the latest version of iTunes.
- Connect your device to your computer with a USB cable, and locate your device on your computer. If your device doesn't appear in Finder or iTunes, learn what to do. If you forgot your passcode or your device is disabled, learn what to do.
- Restart all your devices.
- If you use a Mac, skip this step. If you use a Windows PC and iTunes won't respond or your backup never finishes, you might need to update, change, disable, or uninstall your security software.
- If you own more than one computer, try to make a backup on your other Mac or PC. Or, use iCloud to back up your device and restore from your iCloud backup.
- If you see an alert that says an error occurred, your backup is corrupt or incompatible, or there's not enough disk space, find your error message below to learn what to do next.
- Contact Apple Support." (Retrieved from resource linked above)
Take care.