Good day I got an email from you stating that “Your request for Find My Device Unlock has been approved.” However, I’m still unable to set up my iPhone with a new Apple ID. Still gives the message that “ iPhone Locked to owner.” What do I do now?
[Edited by Moderator]
Hello,
You indicate you did indeed put in a request for an activation lock removal. This was approved by Apple but you say it now still requests the old information. Given all you describe I would contact Apple for help with this --> Contact Apple for help with Apple ID account security - Apple Support
"This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."
Hello,
You indicate you did indeed put in a request for an activation lock removal. This was approved by Apple but you say it now still requests the old information. Given all you describe I would contact Apple for help with this --> Contact Apple for help with Apple ID account security - Apple Support
"This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."
Are you the original owner?
Did that email come from Apple? There is at least one grammar error, so it seems unlikely.
Did you start a support request using your original ownership documentation?
If Apple unlocks a device, it will automatically erase all data too.
How to remove Activation Lock - Apple Support
iPhone has Activation Lock
