My account is disabled what can I do..

my account is disabled

iPhone 7, iOS 14

Posted on Dec 29, 2022 12:02 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 29, 2022 06:14 AM

Hello eniola,


I see you apparently have a disabled account, but have not provided the exact error message which would indicate a specific solution. The support article If your Apple ID is locked or disabled - Apple Support has solutions for two frequently encountered reasons for an account to be disabled/locked:


● If your account has been disabled for security reasons the solution is to reset your password as outlined in this document: If you forgot your Apple ID password - Apple Support

If you are unsuccessful you may need to request account recovery as outlined in this document How to use account recovery when you can’t reset your Apple ID password - Apple Support , or additional assistance from Apple Security: Contact Apple for help with Apple ID account security - Apple Support


● If 'your account has been disabled in the App Store and iTunes Store' or 'locked' then you must contact Apple; you cannot resolve this yourself. Apple provides this link for this specific issue Apple Support .


If it's another reason then post here with details.




1 reply
Question marked as Top-ranking reply

Dec 29, 2022 06:14 AM in response to eniola55

Hello eniola,


I see you apparently have a disabled account, but have not provided the exact error message which would indicate a specific solution. The support article If your Apple ID is locked or disabled - Apple Support has solutions for two frequently encountered reasons for an account to be disabled/locked:


● If your account has been disabled for security reasons the solution is to reset your password as outlined in this document: If you forgot your Apple ID password - Apple Support

If you are unsuccessful you may need to request account recovery as outlined in this document How to use account recovery when you can’t reset your Apple ID password - Apple Support , or additional assistance from Apple Security: Contact Apple for help with Apple ID account security - Apple Support


● If 'your account has been disabled in the App Store and iTunes Store' or 'locked' then you must contact Apple; you cannot resolve this yourself. Apple provides this link for this specific issue Apple Support .


If it's another reason then post here with details.




This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My account is disabled what can I do..

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.