My Apple TV is stuck on the Home Screen with Try HDR or Not now
My Apple TV is stuck on the Home Screen where u have to choose Try HDR or Not now. I tried to reset the TV and the romote but it won’t go any further
User profile for user:
Lee_ms
User level:
Community Specialist
Hi
We see you're posting from the About 4K, HDR, HDR10+, and Dolby Vision on your Apple TV 4K resource. To clarify, is the remote working up until that point? Have you tried a different HDMI cable to see if the issue persists? Here's the requirements you'll need to use an Apple TV:
"To use Apple TV, you need:
- A high-definition or 4K TV with HDMI
- An HDMI cable to connect Apple TV to your TV (for 4K HDR, you may require a compatible Ultra High Speed HDMI cable, sold separately)
- Access to an 802.11 Wi-Fi network (wireless streaming requires 802.11a, g, n, or ac) or an Ethernet network and broadband internet.
- Note: Ethernet is not available on Apple TV 4K (3rd generation) Wi-Fi.
- An Apple ID for purchasing and renting, downloading apps from the App Store, and using Home Sharing
To take full advantage of Apple TV 4K’s audio and visual capabilities, you’ll need a TV that supports 4K, HDR, and Dolby Vision, and a sound system that is Dolby Atmos–compatible"
You can read the full resource here: Set up Apple TV
If things persist you can reach out for additional support here: Get Support
Take care.