I have family sharing active but I’m not able to download procreate on my wife ipad
I got an error message say that procreate is buy from other user and can’t download on the iPad of my wife
how I can resolve the problem?
other family app can be downloaded without problem
iPad Air 3 Wi-Fi
The error:
You can't download again with this Apple ID
You cannot redownload with this Apple ID because the item was purchased by another user or has already been refunded or canceled.
You’re going to need to contact Apple Support. Use the Support link in the lower left corner of this webpage, and chat or call Apple.
Make sure all the devices are updated to current iPadOS, ensure no add-on VPNs are in use and remove any found, confirm membership in the Family Sharing group, force a restart, and try again.
I follow the steps but I still not able to download Procreate on new iPad
i enclose the error I got
Cannot share procreate with family
