iPhone no microphone

My iPhone 14 works ok for all normal calls but when I use it on WhatsApp and also on Skype I hear them bu they do not hear me.

any suggestions welcome

thank you

iPhone 6, iOS 12

Posted on Dec 24, 2022 09:37 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 24, 2022 09:49 AM

Hello ei9hk,


There could be a few different things causing the issue you're experiencing with WhatsApp and Skype. Here are a few steps you can try to troubleshoot the problem:

  1. Make sure you allowed microphone access to WhatsApp and Skype.
  2. Check your phone's microphone: Make sure that your phone's microphone is not covered or obstructed, as this could prevent your voice from being transmitted properly.
  3. Restart your phone: Sometimes, a simple restart can resolve issues with your phone's audio.
  4. Check for updates: Make sure that you have the latest version of WhatsApp and Skype installed on your phone. Updating the app may fix any bugs or issues that are causing problems with the audio.
  5. Check your phone's audio settings: Go to your phone's "Settings" app and check the audio settings to make sure that the microphone is not muted or turned down too low.
  6. Check your internet connection: A poor internet connection can cause problems with audio quality on Skype and WhatsApp. Make sure that you have a strong and stable internet connection.


Please read this article if none of these steps work. —> If the microphones on your iPhone aren't working - Apple Support


If none of these steps help, it's possible that there may be a problem with the app or with your phone's hardware. In this case, you may need to reach out to the app's support team or take your phone to a repair shop for further assistance.


Best regards,

KevTechSupport


1 reply
Question marked as Top-ranking reply

Dec 24, 2022 09:49 AM in response to ei9hk

Hello ei9hk,


There could be a few different things causing the issue you're experiencing with WhatsApp and Skype. Here are a few steps you can try to troubleshoot the problem:

  1. Make sure you allowed microphone access to WhatsApp and Skype.
  2. Check your phone's microphone: Make sure that your phone's microphone is not covered or obstructed, as this could prevent your voice from being transmitted properly.
  3. Restart your phone: Sometimes, a simple restart can resolve issues with your phone's audio.
  4. Check for updates: Make sure that you have the latest version of WhatsApp and Skype installed on your phone. Updating the app may fix any bugs or issues that are causing problems with the audio.
  5. Check your phone's audio settings: Go to your phone's "Settings" app and check the audio settings to make sure that the microphone is not muted or turned down too low.
  6. Check your internet connection: A poor internet connection can cause problems with audio quality on Skype and WhatsApp. Make sure that you have a strong and stable internet connection.


Please read this article if none of these steps work. —> If the microphones on your iPhone aren't working - Apple Support


If none of these steps help, it's possible that there may be a problem with the app or with your phone's hardware. In this case, you may need to reach out to the app's support team or take your phone to a repair shop for further assistance.


Best regards,

KevTechSupport


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iPhone no microphone

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