Can't open PDF documents in my iCloud.

Question

Level 1

8 points

Can't open PDF documents in my iCloud.

Thank God I have my documents backed up on an external hard drive. I cannot open my PDF documents in my iCloud. My Word documents download to my Downloads folder when I try to open them. I get a new tab in my Safari that comes up blank when I try my PDF documents. I used to store them in Google Drive but they no longer support my iOS. I moved them to an external hard drive, paid $2.99 a month to increase my iCloud storage and copied everything over to my iCloud Drive. Now I can't open them. They still open just fine on the external hard drive, but not in iCloud. I am using a 2012 MacBook Pro Laptop.

MacBook Pro 15″, macOS 10.14

Posted on Dec 21, 2022 09:53 AM

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Answer 1

patwick49 Author

Level 1

8 points

Dec 22, 2022 08:03 PM in response to justin_900

Thank you. That helped. If I open them from the Finder they work fine. I cannot if I use iCloud.com. I lived with an Apple genius for 25 years. I should have paid more attention and learned more from this magnificent man. I never thought he would die. Thank you for your help!!! Merry Christmas!!!

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Answer 2

mingoslkd

Community Specialist

Dec 23, 2022 08:52 AM in response to patwick49

Hi patwick49,

We're very sorry to hear about your loss.

If you need additional assistance with iCloud, it may be best to contact Apple Support. They can take a closer look into why that is happening.

Apple Support

Take care!

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Answer 3

justin_900

Community Specialist

Dec 22, 2022 01:59 PM in response to patwick49

Hello patwick49,

Welcome to Apple Support Communities!

We want to help you open the files using iCloud Drive on your Mac.

Make sure you're using these steps:

"Access your files in iCloud Drive

Sign in to iCloud with the same Apple ID on all of your devices. Then you can access your files in iCloud Drive in a number of ways.

On your Mac

You can access iCloud Drive in the Finder on your Mac.

When you add your Desktop and Documents folders to iCloud Drive, you can access all of the files in those folders anywhere you use iCloud. Learn more about adding Desktop and Documents to iCloud Drive."

If the issue remains, do you see any error messages at any point? Do other files have the same issue, or only with PDF?

We hope this helps to further isolate the source of the issue so you can access your PDF without the issue.

Cheers!

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Can't open PDF documents in my iCloud.

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