Apple Music keeps asking to upgrade to family plan when trying to play in car

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Apple Music keeps asking to upgrade to family plan when trying to play in car

I have an Apple Music individual yearly plan. Since I upgraded to iOS 16.2, whenever I try to play music in my Mazda 3 car (not Apple Car Play), the music stops after 3 seconds and on my iPhone I get a message asking me to upgrade to family plan. Yet Airplay shows that only my Mazda 3 is selected. I was playing Apple Music in may car for years without problems until this latest update. The bug is totally reproducible.

I tried everything I could think of: re-start my iPhone, diconnect and re-connect my iPhoen to the car bluetooth, restart Apple Music - nothing works. I submitted this feedback to Apple but I am not expecting that they will answer. Any ides what else can I do?

iPhone XS Max

Posted on Dec 20, 2022 11:53 AM

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Answer 1

nbotros

Community Specialist

Dec 21, 2022 04:46 PM in response to marcoveni

Hello marcoveni,

Welcome to Apple Support Communities. We understand the concern with this message, and we'd be happy to look into this with you. You might be seeing this message if another Apple ID is signed into your account and playing music. Only one Apple ID can use a single user subscription.

To proceed, we'd suggest to sign out with your Apple ID account from: Settings > [Your name] > Media & Purchases > Sign out. This will sign you out of iTunes and the App Store. Performing this step would remove any offline music content on your device and you'll have the option to redownload it. Then, you can sign back in.

From there, test and see if you continue to experience the same behavior.

We hope this information is useful. Kind regards.

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Apple Music keeps asking to upgrade to family plan when trying to play in car

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