Hello Apple Community, i'm Ivan.
A friend of mine has a refurbished iPhone SE 2nd gen and today she started to
notice that when she brings the phone to her ear to listen a Whatsapp vocal messages
message the iPhone activate the silent mode and she can't hear anything from
the front speaker. What could it be?
Thank you in advance to whoever will help me.
iPhone SE (Gen 3)
Hey evans_dev,
It's great you're reaching out looking for help for your friend! If your friend is only experiencing sound issues when using WhatsApp and all other sound is OK, check the sound settings within the app. If those look good, reach out to the app developer to look into it more: How to contact an app developer - Apple Support
If instead this happens with all sound on the iPhone, these steps can help with issues related to sound: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support
If you want to try more steps on your own
If you prefer, here are some more steps you can try on your own. After following these steps, you might still need to contact Apple Support to discuss service options.
1. Remove all screen protectors, films, or cases from your device.
2. Check the speaker opening to see if it's blocked or dirty. On iPhone only, make sure that the receiver isn't blocked or dirty.
3. If necessary, clean the speaker or receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry.
4. Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you don't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker might need service.
5. If you hear sound, try making a call with your iPhone and turn on speakerphone. On iPad or iPod touch, make a FaceTime call. If you still can't hear, or hear static or crackling, then your network or reception could be the issue. Try to call again later, or from a different location.
Thanks and take care.
Hey evans_dev,
It's great you're reaching out looking for help for your friend! If your friend is only experiencing sound issues when using WhatsApp and all other sound is OK, check the sound settings within the app. If those look good, reach out to the app developer to look into it more: How to contact an app developer - Apple Support
If instead this happens with all sound on the iPhone, these steps can help with issues related to sound: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support
If you want to try more steps on your own
If you prefer, here are some more steps you can try on your own. After following these steps, you might still need to contact Apple Support to discuss service options.
1. Remove all screen protectors, films, or cases from your device.
2. Check the speaker opening to see if it's blocked or dirty. On iPhone only, make sure that the receiver isn't blocked or dirty.
3. If necessary, clean the speaker or receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry.
4. Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you don't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker might need service.
5. If you hear sound, try making a call with your iPhone and turn on speakerphone. On iPad or iPod touch, make a FaceTime call. If you still can't hear, or hear static or crackling, then your network or reception could be the issue. Try to call again later, or from a different location.
Thanks and take care.
iPhone goes in silent mode when listening Whatsapp vocal messages from front speaker
