activation lock
after resetting the phone, an activation lock appeared. I know Icloud, but I don’t know the password. Since apple id was stolen
iPhone X, iOS 16
Question marked as
Hi westeqqq,
It seems the underlying issue here is getting you back in control of your Apple ID. Once you have done that you can remove the lock.
Click on this link "If you think your Apple ID has been compromised" --> If you think your Apple ID has been compromised - Apple Support
For iOS 15 or earlier, if you want to see if anyone else has access to your device or accounts, click here --> See who has access to your iPhone or iPad - Apple Support
For iOS 16 or later see how Safety Check on iPhone works to keep you safe. How Safety Check on iPhone works to keep you safe - Apple Support
Related materials:
Personal Safety User Guide
Personal Safety User Guide - Apple Support
> open the Table of Contents
A document with general information about security and your Apple ID --> Security and your Apple ID - Apple Support
If you cannot regain access to your account, Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. This is done online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not provide details in the article as to what is acceptable proof. Prior to this official service Apple typically required the original receipt* issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).
*Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support