I am unable to complete my Whatsapp chat backup. Unlike the other people who have posted here, I am unable to even get the backup started. The process is stuck at the initial preparing...getting backup ready.. stage. Even the local backup is not happening before it can actually backup to iCloud. Tried every step mentioned in the troubleshooting page in Whatsapp help.
iPhone 14
Hey there fabriziosomano,
Thanks for reaching out to the Apple Support Communities. Just to confirm, were these the steps you tried when troubleshooting issues with backing up your WhatsApp conversations: Can’t create or restore an iCloud backup - WhatsApp Help Center
Can't create a backup
If you're unable to create an iCloud backup:
- Verify you're signed in with the Apple ID that you use to access iCloud.
- Verify iCloud Drive is turned on. Go to iPhone Settings > tap your name > iCloud > check that your iCloud Drive is on.
- Turn iCloud Drive off and back on. Go to iPhone Settings > tap your name > iCloud > turn iCloud Drive off and on.
- If you've turned on iCloud Drive for any device using your Apple ID, update to iOS 12 or newer to create a backup.
- Verify you have enough available space on your iCloud account to create a backup. You need to have at least 2.05 times the space available in your iCloud account than the actual size of your backup.
- If you're attempting a backup on a cellular data network, enable cellular data usage for iCloud.
- Perform a manual backup by going to WhatsApp Settings > Chats > Chat Backup > Back Up Now.
- Attempt the manual backup on a different network. Preferably the network you connect to the most.
If so, then the next best option would be to reach out to WhatsApp support directly from this link here: Contact WhatsApp
We hope that's able to help.
Take care!
Hey there fabriziosomano,
Thanks for reaching out to the Apple Support Communities. Just to confirm, were these the steps you tried when troubleshooting issues with backing up your WhatsApp conversations: Can’t create or restore an iCloud backup - WhatsApp Help Center
Can't create a backup
If you're unable to create an iCloud backup:
- Verify you're signed in with the Apple ID that you use to access iCloud.
- Verify iCloud Drive is turned on. Go to iPhone Settings > tap your name > iCloud > check that your iCloud Drive is on.
- Turn iCloud Drive off and back on. Go to iPhone Settings > tap your name > iCloud > turn iCloud Drive off and on.
- If you've turned on iCloud Drive for any device using your Apple ID, update to iOS 12 or newer to create a backup.
- Verify you have enough available space on your iCloud account to create a backup. You need to have at least 2.05 times the space available in your iCloud account than the actual size of your backup.
- If you're attempting a backup on a cellular data network, enable cellular data usage for iCloud.
- Perform a manual backup by going to WhatsApp Settings > Chats > Chat Backup > Back Up Now.
- Attempt the manual backup on a different network. Preferably the network you connect to the most.
If so, then the next best option would be to reach out to WhatsApp support directly from this link here: Contact WhatsApp
We hope that's able to help.
Take care!
Whatsapp chat backup not working.
