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Had to delete a user from home and readd them since 16.2 update. Now it’s not working at all, on my phone I can’t remove them at all, says unable to modify users access.
on their phone if they open home, they get the screen in the picture but absolutely no way of doing anything as it just returns to the same screen over and over again
iPhone 13 Pro
Hello andrewparkes,
Thanks for reaching out to Apple Support Communities. We see you have some questions about your Apple Home not working as expected, and we'd like to help.
Based on what's happening, we recommend using the following link to contact us directly to look into this further: Apple Support
Regards.
Turn off, and unplug where necessary, all apple devices, all of them, watch TV, HomePods, phones, iPads etc. (including any not connected to your account but part of the home setup)
turn on the main users phone and then try deleting the user.
if that fails, then turn every device back on and give it 5 minutes.
now try deleting the user again. It should now delete.
might need to reboot yours again.
try readding the user and accepting the invitation on the other users device
i think that was about it
Solved after an hour on the phone with apple support
andrewparkes,
Glad to hear you were able to clear up the issue. Feel free to post if you ever need assistance, and have a good one.
Hi, that is awesome you got it solved. I have the same issue. Would you mind posting here what the solution was? Thank you.
Can you delete the person from home settings?
if that gives an error about unable to modify user permissions then come back here and I’ll try recall all the steps
Thank you!! No I cannot delete the user. I get the unable to modify user permissions error. I appreciate you help in posting any steps that you remember. Cheers.
Thank you so much, Andrew!!
All good? That work?
Yup, that did the trick. Thank you again!
Excellent. Glad it worked
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