iTunes Match/Apple Music Lossless AAC files stop after a few seconds when streaming on Apple Music on MacOS only (not iOS)

Question

iTunes Match/Apple Music Lossless AAC files stop after a few seconds when streaming on Apple Music on MacOS only (not iOS)

Hey all,

I have Apple Music and have had iTunes Match for many years, but one thing I've noticed but never got around to looking into until this week.

For a lot of my iTunes Match songs, specifically if they're labeled as "Available: Lossless Audio, AAC Audio", when I click on them in MacOS Apple Music, they stream for about 14 seconds then just stop. You can even see in the timeline that it's only "loading" a small portion of the song (the darker portion of the image below).

I have no idea why it does this, and when I try to play the same exact song on my iPhone Apple Music, it streams fine.

Anybody have experience with this happening or suggestions on how to fix this? Thank you!

MacBook Pro 13″, macOS 12.5

Posted on Dec 14, 2022 11:38 AM

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Answer 1

Mike_P1

Community Specialist

Dec 16, 2022 06:35 PM in response to Casey Hackett

Greetings Casey Hackett,

It sounds like you are having an issue with your music playback. We know how important listening to your music is for you, and we will help get you to the right place to find a resolution.

The first thing to try is the steps listed in this support article. These steps can often resolve this type of issue:

• If you have problems playing music on Mac

Cheers!

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Answer 2

jeffd55

Community Specialist

Dec 17, 2022 02:59 PM in response to Casey Hackett

Casey,

Thanks for the update. with that information, especially since the same issue is happening on multiple computers, we would recommend that you contact Apple Support directly for specific assistance with this issue.

Best regards.

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Answer 3

Dec 16, 2022 07:15 PM in response to Mike_P1

Hi Mike,

Unfortunately, none of those situations seemed to be the problem I'm having and did not resolve it.

One thing to add is I tested this on another MacBook of mine (a newer M2 Air), and the same issue happens there.

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Answer 4

Dec 16, 2022 11:28 PM in response to Casey Hackett

Hi,

I had this issue a while back. I had to delete faulty tracks then readded them. Most were rematched but some were uploaded.

If you don’t have the original tracks, you can download AAC versions then backup before deleting. If you have the original CD, try re-ripping.

Jim

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iTunes Match/Apple Music Lossless AAC files stop after a few seconds when streaming on Apple Music on MacOS only (not iOS)

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