how to fix App Store problems

If you have a problem with your payment method on your account, to resolve the problem you need to check ⤵️

1.

If you can't make purchases or update apps, including free apps, you need to update your payment method or add a new one. 

• If you want to change your card, add first the new card, then remove the old one.
• or if you use your Apple ID balance, set your Apple ID balance as your default payment.

2.

If your payment method is declined in the App Store or iTunes Store, see -> 

If your payment method is declined in the App Store or iTunes Store - Apple Support

Scroll to:

• How to complete your purchase if a payment failed or was declined
• If you still can't make a purchase
• Still need help? Contact Apple Support.

3.

If your Apple ID is locked or disabled

If your Apple ID is locked or disabled - Apple Support (CA)

-> Get a verification code and sign in with two-factor authentication

Get a verification code and sign in with two-factor authentication - Apple Support

4.

If you see a message that says "Your account has been disabled in the App Store and iTunes", there is a problem with your payment method on your account, to resolve the problem you need help from Apple support,  click -> contact Apple Support for help.

5.

If you get a message -> Your purchase could not be completed, you need to update your payment method or add a new one. 

• If you want to change your card, add first the new card, then remove the old one.
• or if you use your Apple ID balance, you need to set your Apple ID balance as your default payment.

See also -> Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

If you update your payment method or add funds to your Apple ID balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

6.

If a message says 'billing problem with previous purchase' or 'verification required'

If a message says 'billing problem with previous purchase' or 'verification required' - Apple Support

• If these messages appear, you might be unable to make purchases, download free apps, or use subscriptions. To fix the issue, change your payment method. If you can't change your payment method, you can redeem a gift card and use the balance to pay for any unpaid orders.

Click here for more support and assistance.