I recently had to delete my exchange account from my mail app and then add the account again as my calendars were not synching up. However I have several subfolders with my Inbox that mail is automatically filtered into but these are now greyed out and I cannot access the emails. I have checked on my iPad and iPhone and the folders are available and I can see new emails in them. Any ideas how I fix this on my Mac?
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Hi 33DNClarke,
Thanks for posting in Apple Support Communities.
We understand that your Exchange mail account doesn't show subfolders. From Exchange, do you have Sync Settings enabled and allowing the account to sync IMAP Folders. You may need to contact Microsoft on specifics to enable these settings. If the correct settings are enabled from the mail account, remove the email account and add it back to your Mac.
1. In the Mail appon your Mac, choose Mail > Settings, then click Accounts.
2. Select an account, then click the Remove button.
Note: If the account is used by other apps on your Mac, you’re asked to remove the account in Internet Accounts settings. Click the button to open Internet Accounts, then turn Mail off for the account. To stop using the account in all apps, make sure the account is selected, then click the Remove button
These steps are found in Log out of or remove email accounts in Mail on Mac.
Regards.
Hi 33DNClarke,
Thanks for posting in Apple Support Communities.
We understand that your Exchange mail account doesn't show subfolders. From Exchange, do you have Sync Settings enabled and allowing the account to sync IMAP Folders. You may need to contact Microsoft on specifics to enable these settings. If the correct settings are enabled from the mail account, remove the email account and add it back to your Mac.
1. In the Mail app
2. Select an account, then click the Remove button
Note: If the account is used by other apps on your Mac, you’re asked to remove the account in Internet Accounts settings. Click the button to open Internet Accounts, then turn Mail off for the account. To stop using the account in all apps, make sure the account is selected, then click the Remove button
These steps are found in Log out of or remove email accounts in Mail on Mac.
Regards.
Greyed out email folders
