Old iCloud address recovery or delete

I appreciate your input. I’ve read all your support info on MDM’s and none of them work. If you read my original post the iCloud address starting with “c” self populated after a phone session I had with an Apple tech. He advised me to see if there were issues in the boot process or hidden in my content by erasing content and settings. I was able to determine there was definitely some exploits and a hidden locked partition in my disk after following his instructions. Anyway one problem at a time, I was then given help to try and erase that partition, after which my computer started up in Activation Lock. I believe I know the c…….@iCloud address but I don’t remember the password. When I try to log into the that iCloud address to reset my password it just says “this address is already taken”. I’ve been on around 6 calls with Apple support and been to the Apple stores three times in person. The first time I went the bad actor whom I cannot prove is doing this pulled the MDM from my computer and I was assured it could never happen again unless someone were to get there hands on my computer. This was not the case as I watched Console and Activity monitor and the MDM was back on my computers that same night. The same store (which is an authorized 3rd party store) advised me to go to an regular Apple Store which was a 3 hour round trip. When I arrived at the Genius Bar I was met with a young guy who seemed very disinterested and told me there’s nothing Apple can do about MDM’s. After debating that fact a bit I ended up leaving as he made clear he wasn’t going to help me. I just bought a 16” MacBook Pro in 2019 that was water damaged beyond repair. Now this 2021 MacBook Pro has been a brick now for months. I’ve tried everything I can do by myself but I am very disheartened by the time,

money and support I received. If you you can help in anyway I would be beyond grateful. Either way happy holidays.

Thank you, it’s been a long road but after the reading the comments I’m confident that I am nearing the end. Your comment about the Apple Tech (I’m not going to use genius for him) was really on point. I had set up my appointment with a great Apple employee on the phone and he went to great lengths to not only ensure that they would be able to help me but went the extra mile and kept the appointment date and time confidential because I had appointments in the past that mysteriously were moved to different states and times. The feeling I got when I sat down with him was that I was somehow interrupting his day and he had teenager aloof type vibe while telling me he couldn’t help in anyway. I challenged him a bit with questions like, “how can some take ownership, control of my permissions and private info on a computer I have a receipt for and and am in possession of, without he himself providing proof of ownership?” His answer was “people use them to look after their kids”. That’s when I realized he had no interest in helping me when it took months of phone calls and visits to Apple just to figure out the issue. I know it cuts both ways, I could be an employee who stole said computer but once I was able to retrieve my receipt and prove there was an MDM active (which was much harder than you would think) It was a real gut punch to realize this day an appointment was not going to a the least beginning of the process of getting it removed. I asked that he please review my history and he glanced at an iPad for a moment and repeated that Apple doesn’t get involved with MDM issues. Very frustrating but I’m determined to not give up! Thanks for comprehending and helping me voice/keep going after the problem.

As I’ve said I’ve been trying to untangle this mess for months. It’s incredibly difficult to get traction. I really appreciate your feedback as its been a long lonely road you’re the first person I’ve spoken to who understands how simple the issue is. I don’t know if I’m talking to people who are the 1st in a long line tech’s vetting something that is over their heads but it makes me feel crazy explaining what you summed up in a sentence to “support” and getting the run around. I have heard, “I hear you but I don’t really understand” more times than I can count. You’re the only person I’ve explained this issue to who understands and validates how simple the situation is. I honestly can’t thank you enough, but thank you, thank you, thank you!