I forgot my Apple ID and password and reset my phone now I can’t open my phone if can help me please

I forgot my Apple ID and password and I resit my phone now I can’t open my please help me if you can

iPhone 12 Pro Max

Posted on Dec 7, 2022 01:38 AM

Reply
1 reply

Dec 7, 2022 09:31 PM in response to fakhrudeen

Hi, and welcome to the Apple Community.


Seems you have erased your iPhone ... so it may need setting up again.

Apple support's article: erase your device, then set it up as a new device

Check this out from Step 4 on: How to: "Restore your iPhone"


If you have a back-up available on iCloud or computer, the article below may be useful:

How to: Restore your iPhone, iPad or iPod touch from a backup – Apple Support

__________________________________________________________________________


When the iPhone is working properly again:

You may still need to recover your Apple ID and password:


if you forgot your Apple ID (usually a eMail address, in some countries can be a phone number)

you can enter information to find your Apple ID:

https://iforgot.apple.com/appleid


What to do: If you forgot your Apple ID password – Apple Support


If needed:

How to: Get a verification code and sign in with two-factor authentication - Apple Support


All the best :-)

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I forgot my Apple ID and password and reset my phone now I can’t open my phone if can help me please

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