People & Places disappeared after update
After I update my IPhone to IOS 15.7.1, my photos disappeared, but after I connect it to wifi and charger it restores but the People and Places didn’t restore
iPhone 7
User profile for user:
Grace2211
User level:
Community Specialist
Hello MrCharlesEdward,
We understand that some of your photos disappeared after updating your iPhone. The following steps may be able to assist you with restoring those memories:
"Check your Recently Deleted album
If you accidentally deleted your photo or video, it goes to the Recently Deleted album. Go to Photos > Albums, and tap Recently Deleted in the Utilities section.
On your iPhone:
- In iOS 16, iPadOS 16.1, or later, use Face ID or Touch ID to unlock your Recently Deleted album.
- Tap a photo or video, then tap Recover. To recover multiple photos, tap Select, select your photos or videos, then tap Recover.
- Confirm that you want to recover the photos or videos.
• Unhide your photos
If you hide photos and videos, you'll see them only in your Hidden album, so it might seem like they're missing. But you can unhide your photos and videos whenever you want. With iOS 14 and later, you can hide the Hidden album so it doesn't appear anywhere in the Photos app. So if you're missing photos or videos, make sure the Hidden album is turned on so you can see it.
If you use iCloud Photos, the photos that you hide on one device are hidden on your other devices too.
On your iPhone:
- In the Photos app, go to the Albums tab.
- Tap Hidden under Utilities.
- In iOS 16, iPadOS 16.1, or later, use Face ID or Touch ID to unlock your Hidden album.
- Select the photo or video that you want to unhide.
- Tap the More button
, then tap Unhide.
• Make sure that iCloud Photos is turned on
iCloud Photos securely stores all of your photos and videos in iCloud, so that you can access them on all your devices. If you took a photo on your iPhone with iCloud Photos turned on but later turned the feature off, you might still be able to find a missing photo in iCloud Photos.
On your iPhone:
- Go to Settings > [your name], then tap iCloud.
- Tap Photos.
- Turn on iCloud Photos.
• Sign in with the same Apple ID
For your photos and videos to stay up to date on all your devices, make sure that you sign in to iCloud with the same Apple ID on every device.
You can check which Apple ID your device is using in Settings. You'll see your name and email address. Your email address is your Apple ID."
Click here for more details: If you're missing photos or videos in the Photos app
We hope this helps.
Best wishes.