Question mark in a box on emails.

It seems like any picture or icon that is in my email is a question mark in a box. Only on my MacBook Pro, not any other Mac. How to get the complete emails.?

Thanks


Posted on Dec 3, 2022 09:27 AM

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1 reply

Dec 6, 2022 07:44 AM in response to dougra806

Hello dougra806, 

Welcome to the Apple Support Communities. 


Please try these troubleshotoing steps first if you are noticing an issue with text in your Mail messages. 

  1. Restart your Mac
  2. Update macOS.


If the issue persists, the following steps can help isolate the problem further. 

  1. Try sending a message to yourself that includes a picture or icon. Does the same issue occur? 
  2. Start up your Mac in safe mode to find out if the same problem occurs there. 
  3. You can also contact Apple Support directly for more help. 


Have a great day!

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Question mark in a box on emails.

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