There's has been an unknown transaction made titled "apple.com/bill, itunes.com" from my account. There have been no transactions I made and no payments of such amount showing in the transaction history tab. What could possibly be the cause of this transaction and can I get a refund?
iPhone 13, iOS 16
It asks me to choose the thing I want to refund. Problem is, there is no thing of such amount in my transaction history. I can't choose what I want to refund since it's not there. The transaction happened without my knowledge and already went through. The only place where the transaction is shown is my bank account with the transaction titled "apple.com/bill, itunes.com" without any further information.
It asks me to choose the thing I want to refund. Problem is, there is no thing of such amount in my transaction history. I can't choose what I want to refund since it's not there. The transaction happened without my knowledge and already went through. The only place where the transaction is shown is my bank account with the transaction titled "apple.com/bill, itunes.com" without any further information.
If you see an unexpected charge:
You can request a refund* for a purchase that you don't recognize, but you must pay for the purchase first. You can also cancel a subscription if you don't want to continue it.
*You must request the refund within the refund period.
Refunds are not guaranteed. For more information, see the Terms & Conditions.
If you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK)
The transaction happened without my knowledge and already went through. The only place where the transaction is shown is my bank account with the transaction titled "apple.com/bill, itunes.com" without any further information.
OK, looks like scam / phishing.
So you have not received an invoice from Apple.
Was the money deducted by a stranger?
Contact your bank, they can find out who (name, address & account number) has collected the amount from your bank account, and when.
Depending on your bank, they can collect the amount back within 30 days.
Ask also your bank to block your card, and ask a new card.
Also report to the police.
See also -> Identify legitimate emails from the App Store or iTunes Store
Identify legitimate emails from the App Store or iTunes Store - Apple Support
Unknown Payment
