Connectivity issue beats studio 3

I’ve owned a pair of beats studio wireless for years but they are broken now. They still work and connect to my Bluetooth transmitter connected to tv. I’ve just purchased a new pair of Dre beats, beats studio3 wireless. I’m having an issue connecting them to my Bluetooth transmitter. They connected once but can’t seem to connect again. My older ones still connect every time. I’ve reset my old ones incase that was interfering with the new ones connecting but they still won’t connect. Anyone have any idea what else I could do? I’ve reset them but still nothing. Thanks

Posted on Dec 2, 2022 10:51 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 5, 2022 12:45 PM

Hello Kelley1986,


It sounds like these new Beats Studio3 Wireless may not be compatible with your Bluetooth transmitter.


If you haven't already tested connecting them with another device, we'd recommend doing that now to test if the issue only occurs with the Bluetooth transmitter or with all devices.


Also, try these related steps: If you can't connect to your wireless Beats product


If you can't connect to your wireless Beats product

Here's how to troubleshoot the Bluetooth connection between your Beats product and your iPhone, iPad, iPod touch, Mac, or other device.

Check the location

Place your Beats product and your paired device within 30 feet of each other. Move both devices away from other Bluetooth devices, microwaves, wireless routers, and other electronics.


Check the sound settings

On your iOS device, go to Settings > Bluetooth and select your Beats.

On your Mac, choose Apple () menu > System Preferences, click Sound, then select your Beats product in the Output and Input panes.

On your PC, go to the sound settings and select your Beats as the playback/recording device.

Check the volume

1. Make sure that both your Beats product and your Bluetooth device are charged and turned on.

2. Play a track that you downloaded to your device, not streaming audio.

3. Increase the volume on your Beats product and on the paired Bluetooth device.

Use Forget Device, then pair your Beats again
1. Disconnect your Beats product.
- On your iOS device, go to Settings > Bluetooth, tap the Info button  next to the name of your Beats product, then tap Forget This Device.

- On your Mac, choose Apple () menu > System Preferences, click Bluetooth, select your Beats product, click the X, then choose Forget Device.

2. Pair your Beats product again.

Reset your Beats product, then pair them again

Reset your headphonesreset your earphones, or reset your speakers. Then pair your Beats product with your device again.

If you still need help

If you hear distorted sound, learn how to troubleshoot audio issues with your Beats speakers or with your Beats headphones or earphones.


If these steps don't help out and they do connect successfully with other devices, then we'd recommend contacting the Bluetooth transmitter manufacturer for further help with their product.


Wishing you well, take care.

1 reply
Question marked as Top-ranking reply

Dec 5, 2022 12:45 PM in response to Kelley1986

Hello Kelley1986,


It sounds like these new Beats Studio3 Wireless may not be compatible with your Bluetooth transmitter.


If you haven't already tested connecting them with another device, we'd recommend doing that now to test if the issue only occurs with the Bluetooth transmitter or with all devices.


Also, try these related steps: If you can't connect to your wireless Beats product


If you can't connect to your wireless Beats product

Here's how to troubleshoot the Bluetooth connection between your Beats product and your iPhone, iPad, iPod touch, Mac, or other device.

Check the location

Place your Beats product and your paired device within 30 feet of each other. Move both devices away from other Bluetooth devices, microwaves, wireless routers, and other electronics.


Check the sound settings

On your iOS device, go to Settings > Bluetooth and select your Beats.

On your Mac, choose Apple () menu > System Preferences, click Sound, then select your Beats product in the Output and Input panes.

On your PC, go to the sound settings and select your Beats as the playback/recording device.

Check the volume

1. Make sure that both your Beats product and your Bluetooth device are charged and turned on.

2. Play a track that you downloaded to your device, not streaming audio.

3. Increase the volume on your Beats product and on the paired Bluetooth device.

Use Forget Device, then pair your Beats again
1. Disconnect your Beats product.
- On your iOS device, go to Settings > Bluetooth, tap the Info button  next to the name of your Beats product, then tap Forget This Device.

- On your Mac, choose Apple () menu > System Preferences, click Bluetooth, select your Beats product, click the X, then choose Forget Device.

2. Pair your Beats product again.

Reset your Beats product, then pair them again

Reset your headphonesreset your earphones, or reset your speakers. Then pair your Beats product with your device again.

If you still need help

If you hear distorted sound, learn how to troubleshoot audio issues with your Beats speakers or with your Beats headphones or earphones.


If these steps don't help out and they do connect successfully with other devices, then we'd recommend contacting the Bluetooth transmitter manufacturer for further help with their product.


Wishing you well, take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Connectivity issue beats studio 3

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.