Apple BT keyboard Model # A1255 Connection Rejected on MacBook Air Early 2015

I'm trying to connect an Apple bluetooth keyboard Model # A1255 to a MacBook Air Early 2015. The keyboard has a flashing green light and appears in System Preferences under Bluetooth. However after selecting Connection for the keyboard, a message 'Connection Rejected' is displayed repeatedly.


I've turned Bluetooth off and on in System Preferences multiple times and get the same result.

MacBook Air 13″, macOS 12.6

Posted on Dec 1, 2022 08:13 AM

Reply
1 reply

Dec 4, 2022 11:52 AM in response to PryorT

Hi PryorT,


Thank you for posting in Apple Support Communities!


There are a few steps you can take to troubleshoot when your Mac is not pairing with a bluetooth accessory according to the article you came from: If you can't connect your Magic Keyboard, Magic Mouse, or Magic Trackpad to your Mac - Apple Support


1. Turn the device off and on
Magic Mouse has a switch on the bottom of the device, and Magic Keyboard and Magic Trackpad have a switch on the back edge of the device. Slide the switch to turn off the device (no green is visible), then slide the switch back to turn on the device (green becomes visible).
Earlier Apple Wireless Keyboard and Magic Trackpad models have a power button on the right side of the device. Hold the button until the green LED on the top of the device turns off, then press the button again until you see the green LED to turn the device on.

2. Make sure Bluetooth is turned on
Using your Mac notebook's built-in trackpad or a USB mouse, choose Apple menu  > System Preferences, then click Bluetooth. Make sure that Bluetooth is turned on.
If the Bluetooth icon doesn't appear, or if the menu bar status continues to indicate that Bluetooth is off, restart your computer and then try to turn Bluetooth on again.

3. Connect the Lightning cable
Connect your wireless accessory to your Mac with the Lightning to USB Cable or USB-C to Lightning Cable, wait 1 minute, then disconnect the cable. This pairs the accessory with your Mac and charges the built-in battery. To check your accessory's charge level, click the Control Center icon  in the menu bar, then click Bluetooth.
Earlier models don’t use a Lightning cable for charging, but have batteries that you replace. Learn how to pair those devices with your Mac.

4. Check for wireless interference
If your accessory won't stay connected wirelessly, there might be interference with other wireless devices. Learn how to resolve Wi-Fi and Bluetooth issues caused by wireless interference.


You should also confirm that your Mac is up to date running the latest macOS: Update macOS on Mac - Apple Support



If this continues after following those steps, you'll want to reach out to Apple Support for further assistance. Depending on your region, you may be able to reach them here: Get Support.


Take Care!


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple BT keyboard Model # A1255 Connection Rejected on MacBook Air Early 2015

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.