Persistent Mail App Storage

The Mail app is taking over 30 GB of storage on my phone. I want to delete the app and all its data to free this storage. I have tried deleting the app from the Home Screen and in Settings > General > iPhone Storage. No matter what, the app still shows up in storage (though not accessible), taking just as much storage, just with the cloud symbol next to it. I have logged out of iCloud and restarted my phone at every combination of before during and after deleting it; there is no difference. While the Mail app was on my phone, I deleted all accounts in Mail settings and the app showed no accounts in it. I have seen others suggest going to Apple ID > iCloud > iCloud Storage and deleting Mail cloud storage but, while all the other apps have menus where I can "Disable and Delete", Mail does not. The same is not the case for other preinstalled apps I have deleted; they no longer show up in storage. The only thing I have not tried is entirely resetting my phone. While I am fairly sure this would work (it has for others) I am not willing to endure the collateral damage to all the other data and settings on my phone. There should be a way to delete this data directly and it would greatly impact my usability of my phone. This wasn't an issue until a couple months ago. Nothing should have changed.

iPhone 11, iOS 15

Posted on Nov 30, 2022 10:28 AM

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Question marked as Top-ranking reply

Posted on Dec 3, 2022 08:45 AM

Hi RGGilmore,


While there is no way to directly delete this data, if you are having an issue with how your iPhone is reading your storage, troubleshooting steps you can take are:


  1. Restarting: Restart your iPhone
  2. Updating the iOS: Update your iPhone, iPad, or iPod touch
  3. Updating the apps: How to manually update apps on your Apple device.


If the issue persists, as it is system wide and you've done all you can Contact Apple Support or use this Get Support link for assistance.


Take care.

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1 reply
Question marked as Top-ranking reply

Dec 3, 2022 08:45 AM in response to RGGilmore

Hi RGGilmore,


While there is no way to directly delete this data, if you are having an issue with how your iPhone is reading your storage, troubleshooting steps you can take are:


  1. Restarting: Restart your iPhone
  2. Updating the iOS: Update your iPhone, iPad, or iPod touch
  3. Updating the apps: How to manually update apps on your Apple device.


If the issue persists, as it is system wide and you've done all you can Contact Apple Support or use this Get Support link for assistance.


Take care.

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Persistent Mail App Storage

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