The incoming video on my FaceTime calls is not working since the most recent update and I don’t know how to fix it. I have powered off/on my phone, signed out and back in with my Apple ID and turned off/on FaceTime and nothing has worked. I can hear the other person and they can see and hear me. It is just I can not see them. Any ideas?
iPhone 13 Pro Max
Hello gabi127,
It appears you have already performed some very good troubleshooting steps.
Based on what you have already done, we would suggest that you reach out to Apple Support for further assistance: Get Support
They will be in the best position to assist you further.
Have a good day.
mine was doing the same thing, there is a new update as of today that i just downloaded and it seems to have fixed it so far.
FaceTime video not working
