Phone calls go directly to voice mail
My ringer is on but the phone does not ring. Calls go directly to voice mail. How do I correct this?
User profile for user:
Chris_V89
User level:
Community Specialist
Hey there shetzy,
Thanks for reaching out to the Apple Support Communities. If having issues with receiving phone calls on your iPhone, give the steps listed in the following resource a try that can help: If you can't make or receive calls on your iPhone - Apple Support
Contact your carrier
When you contact your carrier, make sure that:
- Your account is set up to use your iPhone.
- There aren't any localized service outages.
- Your account doesn't have a billing-related block.
- Your calls don't have errors on the carrier system.
Update your software
1. Check for a carrier settings update.
2. Check for an iOS software update. Some updates might require a Wi-Fi connection.
Check your iPhone settings
1. Turn Airplane Mode on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn it off.
2. Check Do Not Disturb. Go to Settings > Focus > Do Not Disturb and make sure it's off.
3. Check for any blocked phone numbers. Go to Settings > Phone > Blocked Contacts.
4. See if Call Forwarding is turned on. Go to Settings > Phone > Call Forwarding and make sure it's off.
5. Check to see if Silence Unknown Callers is turned on. If the setting is on, a caller must be listed in your Contacts or Recents. Or they must have shared their number in Mail or sent you a message using that number in order for their call to go through. Add their number to Contacts to ensure the phone rings. Calls from some third-party apps might not go through.
Check your network settings
1. Reset your network settings. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.
2. Try to make or receive calls in another location.
If still having issues after the steps above, we'd also recommend ensuring that you don't have Do Not Disturb or another Focus Feature enabled that may be preventing the calls from being received. For help with checking if you have any Focus features enabled, check out the next links below:
- Use Do Not Disturb with Focus on your iPhone or iPad - Apple Support
- Use Focus on your iPhone or iPad - Apple Support
Let us know if that's able to help.
Have a great day!