Can't delete message from web iCloud Mail

I cannot delete one particular message from web iCloud Mail. It says "Cannot move message to Trash. The selected message cannot be moved to Trash at this time. Try again later." The message itself is blank, just white screen. It's been almost a month now. I tend to keep my inbox clean, and now I have one ghost message I can't delete. The mobile app doesn't have this message. I tried to clear browser cache (I use Chrome), also I've tried to do this on the Safari browser - it's the same except for word "Trash", Safari prefers to name it "Bin". What do I have to do? Am I gonna have this message in my inbox forever?

MacBook Pro 14″, macOS 12.5

Posted on Nov 29, 2022 09:16 AM

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Posted on Nov 30, 2022 08:40 AM

This exact same issue is happening to me. The email is blank, doen't show on my Iphone, but it is stuck in my Chrome browser version of Icloud.com mail. I use a Windows PC. It will not delete and I've cleared cache an cookies.

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10 replies

Feb 11, 2023 03:13 AM in response to Krmiritron

So all this discussions are useless. Nothing helped until I had a problem with login to iCloud, and then I was offered to speak with a real person from the support team. After the login problem has been solved, I said about this mail issue. The case was formed and in 2 days the "immortal email message" has magically disappeared from my inbox. And now I wonder if they fixed the actual bug or just manually deleted this "wrong" email from my personal inbox. Can you guys check it out please?

Feb 28, 2023 03:48 AM in response to Krmiritron

I've had this same problem since around the same time as you made this post. The email is from 23/10/2022. I spoke to Apple Support and they had no idea. Tried to get me to delete and reinstall the app after I told them I'd already tried that several times. The message only appears in my web browser iCloud Mail. I use Firefox. Also tried several browsers and the same thing happens. I use Mail on my MacBook Pro and iPhone and it doesn't appear in my inboxes there. Really irritating as I also like to keep a clean inbox.


Anybody found a solution? Are Apple on the case? It must be a bug.

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Can't delete message from web iCloud Mail

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