Can’t Delete items from wallet

Hello juliefrommiami,

Let's start off by checking the helpful steps in this article which can help with this issue: Remove passes from Apple Wallet - Apple Support. Follow this guidance:

" How to remove a pass from Apple Wallet

1. On your iPhone, open the Wallet app.
2. Tap the pass that you want to remove.
3. Tap the More button , then tap Pass Details.
4. Tap Remove Pass, then confirm.

When you remove a pass from the Wallet app on your iPhone, you might also remove that pass from your paired Apple Watch.

You must use the Home app to remove a Home Key pass. You can't remove a Home Key pass directly in the Wallet app.

Expired passes

Some limited or single-use passes, such as boarding passes or event tickets, are automatically hidden after they expire. These passes are moved to a separate list, where you can view, unhide, or delete them:

• Unhiding a pass returns it to the main view of the Wallet app.
• Deleting a pass removes it permanently.

How to view, unhide, or delete expired passes on your iPhone

1. In the Wallet app on your iPhone, scroll to the bottom and tap View Expired Passes.
2. Tap a pass to view its details.
3. Tap Unhide to return the pass to the main view of the Wallet app or tap Delete to remove it.

You can also tap Edit to unhide or delete multiple passes at once.

How to view, unhide, or delete expired passes on your Apple Watch

1. In the Wallet app on your Apple Watch, tap View Expired Passes.
2. Tap a pass to view its details.
3. Scroll down and tap Unhide to return the pass to the main view of the Wallet app or Delete to remove it.

If you don't want to automatically hide your expired passes, you can turn this feature off in Wallet & Apple Pay settings on either your iPhone or Apple Watch. If you turn off Hide Expired Passes on one of your paired devices, these passes won't be hidden on your other paired device either."

Let us know if we can help with anything else at all or if this doesn't settle your issue so we can look into this further with you. Thanks and have a fabulous day!