Text messages taking up all of 5GB storage with attachments

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Level 1

4 points

Text messages taking up all of 5GB storage with attachments

I have an iPhone 11 running iOS 16.1.1 and an iPad Pro iOS 16.1.1 also both using the same AppleID. I do not back up to the cloud except text messages and their attachments. It says my 5GB is full and text messages are taking up 4.3GB of that space. I have deleted a majority of the attachments and they show as deleted on my phone, but they are not deleting from iCloud.

My text messages are no longer showing up on both devices when they did previously.

iPhone 11 Pro

Posted on Nov 27, 2022 09:55 AM

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Answer 1

Neil22R

Community Specialist

Nov 29, 2022 11:50 AM in response to Hotty

Hi Hotty,

Let's verify the steps to taken to reduce iCloud storage space first:

Manage your iCloud storage - Apple Support

Next, go ahead and restart your iPhone to see if that changes the amount of iCloud storage:

Restart your iPhone - Apple Support

Let us know how it goes.

Cheers.

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Answer 2

Hotty Author

Level 1

4 points

Dec 1, 2022 06:50 AM in response to Hotty

Your solution worked well after it had time to synch with the cloud. Thanks for your great answers and your support on this matter.

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Answer 3

Chris_V89

Community Specialist

Nov 30, 2022 01:19 PM in response to Hotty

Hotty,

Thanks for giving those steps a try.

Just to confirm, after deleting the messages and attachments, did you also delete them from the Recently Deleted section as well?

If not, you can do this by going to Messages > Edit > Show Recently Deleted > Delete All. We do want to let you know that this will permanently remove the messages and attachments from your device, and they would not be recoverable.

Let us know if that's able to help.

Take care!

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Answer 4

Hotty Author

Level 1

4 points

Nov 30, 2022 01:43 PM in response to Chris_V89

I did not do that the first or second time. I just deleted the Recently Deleted messages and then rebooted both the iPad and the iPhone.

I went back into settings and it still shows that my iCloud is using all 5GB of space, but I assume that it will take some time to replicate the changes back out to the cloud.

I will check it out in a couple of hours. Thanks for helping me with this.

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Answer 5

Hotty Author

Level 1

4 points

Nov 30, 2022 01:03 PM in response to Neil22R

Those are the steps that I tried the first time, they did not work.

I deleted more attachments in the text messages and tried it again. Still not working.

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Text messages taking up all of 5GB storage with attachments

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