I am unable to sync my iphone or my ipod to my windows computer. I do not have the "apple device driver" on my computer. How do I download it ?

I am unable to sync my iphone or my ipod to my windows computer - I do not have the "apple device USB driver "on my computer, how do I download it?


iPhone 8 Plus, iOS 15

Posted on Nov 25, 2022 01:11 AM

Reply
2 replies

Nov 26, 2022 05:17 PM in response to WSDray

Hello WSDray,


See if you can update the driver from Device Manager > Portable Devices in Windows to resolve the behavior. Check out those steps here: If your Windows PC doesn't recognize your iPhone, iPad, or iPod touch - Apple Support


"If you use Windows 10

  1. Disconnect your device from your computer.
  2. Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
  3. Click and hold (or right-click) the Start button, then choose Device Manager.
  4. Locate and expand the Portable Devices section.
  5. Look for your connected device (such as Apple iPhone), then right-click on the device name and choose Update driver.
  6. Select "Search automatically for updated driver software."
  7. After the software installs, go to Settings > Update & Security > Windows Update and verify that no other updates are available.
  8. Open iTunes."


If the driver still isn't displayed in Device Manager under the Universal Serial Bus controllers section, then test with a different cable and computer to isolate, and reach out to Apple Support directly for further assistance:


"If you don't see the Apple Mobile Device USB Driver or you see Unknown Device

  • Connect your device to your computer with a different USB cable.
  • Connect your device to a different computer. If you have the same issue on another computer, contact Apple Support."


Kind regards.

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I am unable to sync my iphone or my ipod to my windows computer. I do not have the "apple device driver" on my computer. How do I download it ?

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