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📢 Newsroom Update
The new iPad mini is available today. Learn more >
The new iPad mini is available today. Learn more >
I have a iPad mini 2 with Retina display. I lost it and left it for well over 4 years, completely dead. I just recently found it and I want to transfer the data from it to my computer but my iPad is disabled and I can’t connect to iTunes or iCloud.
Does anyone know how to fix this?
Your iPad being “completely dead” or being “disabled” are entirely different issues…
If your iPad is completely dead with no signs of life whatsoever after four years of non-use, then the iPad battery has failed due to neglect - for which the only remedy is battery replacement. Given the age and [now] limited capabilities of the iPad2, battery replacement is unlikely to be an economic option.
If instead your iPad indicates that it is disabled, recovery may be possible.
If your iPad is disabled, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:
If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
Use of a PC or Mac is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist.
You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
Your iPad being “completely dead” or being “disabled” are entirely different issues…
If your iPad is completely dead with no signs of life whatsoever after four years of non-use, then the iPad battery has failed due to neglect - for which the only remedy is battery replacement. Given the age and [now] limited capabilities of the iPad2, battery replacement is unlikely to be an economic option.
If instead your iPad indicates that it is disabled, recovery may be possible.
If your iPad is disabled, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:
If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
Use of a PC or Mac is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist.
You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
Aidan2878 Said:
"Disabled iPad: I have a iPad mini 2 with Retina display. I lost it and left it for well over 4 years, completely dead. I just recently found it and I want to transfer the data from it to my computer but my iPad is disabled and I can’t connect to iTunes or iCloud. Does anyone know how to fix this?"
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Get a New Battery:
Maybe it is time for a new battery? See about getting the battery replaced. Take it to Apple, and AASP(Apple Authorized Service Provider), or your local retailer.
A. Contacting Apple:
Or...
B. Contact an AASP:
Or...
C. Contact a Retailer:
Contact your local retailer, asking them if they replace batteries.
Disabled ipad
