cant deactivate old user apple id on my new device

Hi! my friend send me present from Russia. its iphoneX. Now i cant use it after erase it. Old user forget apple id and password of id. Forget answers on secret quastions. How i can deactivate this iphone and use it? I have document and factory box of this devise. Help me please.


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Posted on Nov 21, 2022 10:28 PM

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Posted on Nov 21, 2022 11:01 PM

If you have the original purchase receipt, follow the steps in this article to get help from the official Apple Support:

Request additional support for unlocking your device


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cant deactivate old user apple id on my new device

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