Music Doesn't Sync Properly - Unknown Album on iPhone when in Music all is fine

Hi glasalle ,

Thanks for posting in Apple Support Communities.

We understand that your music is not syncing to your iPhone properly. To address this behavior, connect you iPhone to your computer. Open Finder to iTunes. If you're using macOS Mojave or earlier or Windows PC, then you will open iTunes. Remove your music from iPhone and sync it back.

1. Open iTunes and connect your device to your computer with a USB cable.

2. Click the device icon in the top left-hand corner of the iTunes window. Find out what to do if you can't see the icon. 

3. From the list under Settings on the left-hand side of the iTunes window, click the type of content that you want to sync or remove.* To turn syncing on for a content type, tick the box next to Sync.

4. Select the tick box next to each item that you want to sync.

5. Click the Apply button in the bottom right-hand corner of the window. If syncing doesn't start automatically, click the Sync button.

Find these steps in Use iTunes to sync your iPhone, iPad or iPod with your computer.

Regards.

Hey glasalle,

Thanks for finding that out for us.

For your next best step, we recommend that you get in touch with Apple Support team for further assistance. To get started, click here: Contact Apple for support and service - Apple Support

We hope everything works out!

Best regards.

glasalle,

Is the "unknown" album one that you created yourself or burned? We understand it appears correctly in Music on your Mac, but if you go into the info for the album do you see the names of the artists and additional details? This may not be syncing to your iPhone.

To find the details of the unknown album:

1. Open the Music app on your Mac and locate the album.
2. Tap the three dots.
3. Choose Get Info.
4. Select the Details tag to see the information there.

Let us know what you find out.

Take care.

I have this same exact problem. All of a sudden virtually all of my music is syncing to my iPhone as individual songs instead of as part of an album although they are obviously all in music/iTunes as an album. And like yourself, I've been doing this for years and albums that once synced correctly do not now. Very maddening! Did Apple Support come up with an answer? Please reply if they did. Thank you!