2017 MacBook Pro Shuts Down Battery at 30-ish Percent

Hi! I've seen this issue for much older Macs but I was wondering is anyone with a newer model has experienced the MacBook Pro just shutting down when that battery is at 30-ish percent? No low batt warning. Nothing. I did a cycle count (is that right?) and I have plenty of cycles left. Any other ideas? Here's the stats: 3-inch, 2017, Two Thunderbolt 3 ports, 2.3 GHz Dual-Core Intel Core i5. Thanks you anyone's help in advance!

MacBook Pro 13″, macOS 12.6

Posted on Nov 11, 2022 12:44 PM

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Posted on Nov 12, 2022 12:21 PM

The Cycle Count is irrelevant except for when the value gets near 1,000 cycles as it indicate the battery is most likely nearing its end. The only other time the Cycle Count is of any value is when you are trying to get warranty service.


Until you get the laptop serviced, you probably should not let the battery get to 30%.


Make sure to have frequent & regular backups.

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Nov 12, 2022 12:21 PM in response to ChristinaL7175

The Cycle Count is irrelevant except for when the value gets near 1,000 cycles as it indicate the battery is most likely nearing its end. The only other time the Cycle Count is of any value is when you are trying to get warranty service.


Until you get the laptop serviced, you probably should not let the battery get to 30%.


Make sure to have frequent & regular backups.

Nov 11, 2022 05:35 PM in response to ChristinaL7175

Sounds like a failing battery which is not surprising as it is about 5 years old. Check the battery condition by Option-clicking the battery icon on the menubar. If you are using macOS 10.15+, then you may see "Service Recommended" if the battery has less than 80% of its design capacity or if a hardware fault has been detected with the battery. Unfortunately Apple doesn't display any condition if the battery is considered healthy. With older versions of macOS it will display "Normal" for a healthy battery, or one of three other conditions "Replace Soon", "Replace Now", or "Service Battery". Just because the battery condition is "Normal" does not mean there isn't some fault with the battery.


You can also try running the Apple Diagnostics to see if any hardware issues are detected. Again, a passing diagnostic does not mean the battery is good. If you let the battery drain until the laptop shuts off, then connect the charger & immediately run the diagnostics, then maybe it may be more likely to see a battery failure since the test is being run at the point where the battery has the problem.


That symptom is a classic one for a failing battery. Have Apple or an Apple Authorized Service Provider examine the laptop to provide you with a repair estimate.


Do you notice whether the USB-C cables feel loose in the USB-C ports? These ports tend to wear causing the USB-C cables not to fit tightly especially if you connect & disconnect items a lot. Unfortunately if they are too loose, it will require the replacement of the entire Logic Board since the connectors are integrated into the Logic Board (expensive $500+ US repair). Plus this 2017 model has other better known design defects such as bad display cable, terrible keyboard design, and the SSD in this model has a higher rate of failure than other models. Consider all these things when deciding whether the repair is economical. On the plus side, if the battery is replaced, then you will get a new Top Case Assembly which includes the palmrest, Keyboard, and Trackpad in addition to the Battery.


See if your laptop qualifies for this free battery repair program (only a few laptops will qualify, and it may already be expired for most people):

13-inch MacBook Pro (non Touch Bar) Battery Replacement Program - Apple Support


FYI, here is the current list of the publicly acknowledged free repair programs for various Apple products (some products like your laptop may have multiple programs):

Apple Service Programs - Apple Support



Nov 12, 2022 05:28 AM in response to HWTech

Thank you for answering so quickly! I ran the Dx and it came back clear so I decided to rerun a cycle count and its at 423. According to Apple, I should have 1000. I may just deal with it for a while and eventually head to the Apple Store. Closest one is an hour away and I WFH so being without a laptop for a week or more isn't really an option. Thank you again for your help!

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2017 MacBook Pro Shuts Down Battery at 30-ish Percent

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