i click on the option to add money to my account, and nothing happens.

Hello Patrick flan,

This article explains the process of adding funds to your balance: Add money to your Apple Account balance - Apple Support. Follow these steps:

"Add funds to your Apple Account balance on iPhone or iPad

1. Open the App Store app.
2. Tap your photo, initials, or the sign-in button at the top of the screen.
3. Tap "Add Money to Account."
4. To add funds instantly, tap the amount that you want to add. Or to automatically add to your balance in the future, tap Set Up Auto Reload. What's auto reload?
5. Follow the onscreen instructions to complete the purchase. Some payment methods might prompt you to verify your purchase with a text message or other method.

Add funds to your Apple Account balance on Mac or PC

1. On your Mac, open the App Store. On a PC, open iTunes for Windows. If you're not signed in, sign in with your Apple ID.
2. Open the Account Information page: On a Mac, click your name or the account button in the sidebar. Then click View Information or Account Settings at the top of the screen. On a PC, from the top of the iTunes window, choose Account > View My Account. Sign in with your Apple ID, then click View Account.
3. On the Account Information page, click Add Money or Add Money to Account.
4. Click the amount that you want to add. Or to automatically add to your balance in the future, click Set Up Auto Reload. What's auto reload?
5. Click Next, then confirm your selection. Some payment methods might prompt you to verify your purchase with a text message or other method."

It might also help to try another network on your device, if possible. If the issue persists, further assistance may be needed. We want to make sure you reach the right team for help with your Apple funds issue, so we recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support.

Thank you for participating in the Apple Support Communities and have a wonderful day.