Problem in Redeeming Beats Flex on Clicking "Redeem Now" in the Email Sent by Apple.

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Problem in Redeeming Beats Flex on Clicking "Redeem Now" in the Email Sent by Apple.

I received an email from Apple to Redeem a pair of free Beats Flex. On clicking "Redeem Now" in the email, I was directed to the website to redeem the earphones but when I try to add them to the cart, I get an error message - "You can redeem only 1 Beats Flex.

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Please reduce the quantity to continue."

I don't have a beats flex added in the cart already and I have not redeemed it already. I got the error on my first try to redeem the earphones. Can someone please help?

Posted on Nov 10, 2022 10:26 AM

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Answer 1

Chris_D13

Community Specialist

Nov 12, 2022 03:21 PM in response to aryan5276

Hello aryan5276,

Are you a new Apple Music Student subscriber who hasn't had a subscription to Apple Music in the past? If not, that is a requirement which may be why you're unable to obtain the promotion. Check out the requirements below:

Get a pair of Beats Flex earphones on us, with your Apple Music student subscription

If further assistance is needed, then reach out to Apple Support directly for help with redeeming the promotion: Contact Apple for support and service

Kind regards.

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Problem in Redeeming Beats Flex on Clicking "Redeem Now" in the Email Sent by Apple.

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