Error when trying to create a Child account

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Level 1

4 points

Error when trying to create a Child account

when I go to family sharing and try to add a new member, then create a child account it asks me to confirm parental consent either via Paypal or payment card

if I select Paypal - it never sends me the code

if I select payment card it tells me there is an error and to try again later

Please Help

Posted on Nov 9, 2022 5:34 AM

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Answer 1

justin_900

Community Specialist

Nov 11, 2022 5:31 PM in response to amy_b84

Hello amy_b84,

Welcome to Apple Support Communities!

We want to help you get this child account created, let's make sure you're using these steps:

"How to create an Apple ID for your child

Children under 13 can't create an Apple ID on their own. (This age varies by region.) But if you're the family organizer or a guardian, you can create an Apple ID for your child.

On your iPhone, iPad, or iPod touch

To verify that you're an adult, you need a credit card. On your iPhone, you can also use a driver's license or state ID added to Wallet.

In iOS 16 or iPadOS 16 or later

Go to Settings > Family.
Tap the Add Member button .
Tap Create Child Account, then tap Continue.
Enter the child's name and birth date. Be sure to enter the correct birth date — you can't change it later.
Follow the onscreen instructions to finish setting up the account. For your child's Apple ID, you can use their email address, the suggested @icloud.com address, or their Game Center nickname."

This Apple Support page has the full details: Create an Apple ID for your child - Apple Support

If the issue remains after these steps, try restarting your device and testing again.

You can further isolate the issue by testing while connected to another Wi-Fi network or with another device.

We hope this helps to get the account created.

Cheers!

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Error when trying to create a Child account

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