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Payment declined

please have been having this issues for months now each time I try to update my payment & shipping(add payment) it keeps on telling me payment declined have tried all my Visa and master cards but it keeps on telling me the same thing. Please what should I do to resolve this issue. Am using iPhone 11 with the latest IOS 16.

iPhone 11, iOS 16

Posted on Nov 6, 2022 11:24 AM

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Question marked as Top-ranking reply

Posted on Nov 6, 2022 11:32 AM

If you already tried (to no avail) all the steps provided in this support article:--> If your payment method has been declined in the App Store or iTunes Store, I suggest that you contact iTunes Store Support Team directly, by using this specific link:--> Apple Support (if you get no help, look at the bottom of the specific link, where you can contact them using "chat" or "phone" options).


Regards

Giulio

3 replies
Question marked as Top-ranking reply

Nov 6, 2022 11:32 AM in response to wisdom295

If you already tried (to no avail) all the steps provided in this support article:--> If your payment method has been declined in the App Store or iTunes Store, I suggest that you contact iTunes Store Support Team directly, by using this specific link:--> Apple Support (if you get no help, look at the bottom of the specific link, where you can contact them using "chat" or "phone" options).


Regards

Giulio

Nov 6, 2022 11:48 AM in response to wisdom295

A “payment declined” or “card declined" message means that the issuer of the credit or debit card you have on file in your iTunes account rejected a charge or account confirmation. It is not an Apple problem; Apple is just passing through the message from your issuer. There are a number of reasons the charge or verification might be declined:

  • Apple is not allowed to accept credit or debit cards in your country
  • The card is not recognized in your country
  • Insufficient balance or account in arrears
  • Account suspended for suspected fraud (not necessarily by you)
  • Error in card number
  • Wrong expiration date
  • Wrong security (CVV) code
  • Address in your iTunes account does not match exactly the billing address for the card
  • The card was not issued in the country of the iTunes store
  • You are connected through a VPN provider that does not terminate in the country of the iTunes store you are connected to.


Payment declined

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