Shuffle stopped working in CarPlay,

Hi David in Germantown, We appreciate you reaching out to us. We understand that shuffle stopped working on your vehicle's CarPlay.

We’d like to gather additional details that may help us be in a better position to assist you. You mentioned that "It keeps replaying the first song it selects from the Playlist." Does it seem like the issue is isolated to the first song?

Are the songs after the first not shuffled?

Are all of your playlists affected?

How do you initiate playing your playlists? Do you ask Siri or do you pick the playlist?

If you pick the playlist, do you use a widget or do you use the Music app?

In the meantime, let’s check for a software update and make sure that you are running the latest version of iOS.

While it isn't inherently assured that an update will resolve the issue, updating to the latest software version for your device can help isolate potential software issues. 

Kindly secure a backup and update.

How to back up your iPhone, iPad, and iPod touch

Update your iPhone, iPad, or iPod touch

Please keep us posted.

Take care!

David in Germantown,

For difficulties with shuffling your playlists while using CarPlay, you'll want to take the steps below:

1. Check your connection to your CarPlay stereo:

• If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.

• If you have a wireless connection, make sure that Wi-Fi and Bluetooth are enabled under Settings > Wi-Fi and Settings > Bluetooth.

2. Make sure that Siri is on.

3. Make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.

4. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.

5. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.

You can also find those steps in this resource: If you need help with CarPlay - Apple Support

Should that behavior still persist, you'll want to reach out to Apple Support so they can look into this further: Contact - Official Apple Support

Take care.